Privacy Policy

"Wins," "we," "us" and "our" mean Wins Parking, LLC, a Colorado limited liability company located at 56 Edwards Village Blvd, Unit 124, Edwards, CO 81632, together with its affiliates, subsidiaries, brands and trade names. These include Wins Parking; Wins Design & Build, our primary company, which designs, builds and manages parking and installs EV chargers; Park Graph, a QR code parking payment service operated by Wins Parking, LLC; and ChargingNear.me, an EV charger finder operated by Wins Parking, LLC.

Park Graph and ChargingNear.me have their own Terms and Privacy Policies, which govern and control for those services. If you use Park Graph, its Terms and Privacy Policy apply. If you use ChargingNear.me, its Terms and Privacy Policy apply. Where those documents are silent, this document fills the gap.

This Privacy Policy explains how we collect, use, share, keep and protect personal information when you visit winsparking.com and our other websites that link to this policy, park at or pass through a lot we own or manage, reserve or buy a permit, request a quote or estimate, use our calculators and tools, call, text, email or chat with us or our AI assistants, or hire us to design, build or manage a property. It does not cover information handled under a separate signed contract to the extent that contract says otherwise, or the privacy practices of property owners, towing companies or other businesses we work with, which have their own policies.

By using our websites or services, you acknowledge this Privacy Policy. Our Terms of Use also apply.

We collect the following kinds of information, depending on how you interact with us.

Contact details

Your name, phone number, email address, mailing or property address, company name and role, and anything you write in a form, message or email.

Vehicle, plate and permit information

License plate number and state, vehicle make, model and color, permit and reservation details, lot and space assignments, entry and exit times, and records of violations, boots, tows, disputes and communications about them.

Payment information

Payments are handled by Stripe, our payment processor. Your full card number is entered into Stripe's secure systems and is never stored by Wins. We receive limited payment details from Stripe, such as the card brand, last four digits, expiration date, billing ZIP code, amount, date and payment status.

Location information

The lot, gate or camera location where your vehicle is seen, addresses you give us for a quote or project, and general location derived from your IP address. If you allow it in your browser or device, a tool may use your precise location, for example to find nearby parking or chargers. You can turn this off in your device settings at any time.

Device, cookie and analytics data

IP address, browser and device type, operating system, pages viewed, links clicked, referring website, the advertisement or campaign that brought you to us, time on page, and similar information collected through cookies, pixels, tags and server logs. See Cookies, Pixels and Analytics.

Call recordings and transcripts

When you call us or we call you, we may record the call and create a transcript and summary, along with the phone numbers, date, time, length and outcome of the call.

AI assistant conversations

The content of your conversations with our AI assistants by phone, text, email or chat, including transcripts, summaries and the information you share, such as your project details and preferred call times.

Camera and license plate recognition data

Images, video and plate reads captured at lots we manage. See License Plate Recognition, Cameras and Enforcement.

Information from others

We may receive information about you from property owners and managers we work for, permit holders who register a vehicle you drive, towing and enforcement partners, payment processors, advertising and lead-generation platforms such as Facebook and Google when you submit a form there, public records, and service providers that help us verify contact details.

Many lots we manage use license plate recognition (LPR) cameras, security cameras and enforcement systems. Signs at these lots tell you when these systems are in use. By entering such a lot, you acknowledge that your vehicle and plate may be recorded.

What is captured

• Images of your vehicle and license plate, and the plate number and state read from them
• The date, time and location of each entry, exit or sighting
• Video or still images of lot areas, entrances and exits, which may include people in view
• Photos, notes and records made during enforcement, booting, towing or incident review

Why we capture it

• To confirm that a vehicle has a valid permit, reservation or payment, and to open gates for permit holders
• To enforce posted lot rules, including notices, booting and towing under Colorado law and the law where the lot is located
• To protect people, vehicles and property, and to investigate incidents, damage and claims
• To resolve disputes and chargebacks, and to respond to lawful requests from law enforcement
• To report occupancy and revenue to the property owner and to improve how the lot runs

We do not sell plate reads or camera images. We do not promise that cameras are monitored, recording or working at any given time. Cameras are not a security service; see our Terms of Use.

How long we keep it

• Plate reads and images that are not connected to a permit, reservation, payment, violation, incident, dispute or legal request are deleted or de-identified on a rolling basis, generally within 90 days.
• Security video is overwritten on a rolling basis, generally within 90 days, unless we save a clip because of an incident, claim or legal request.
• Records tied to a permit, payment, violation, boot, tow, incident, dispute or legal request are kept for as long as needed to resolve the matter and then for as long as the law, our contracts with property owners, or our legal, tax and accounting obligations require.

A property owner's contract or the law where a lot is located may require a different period. See also Data Retention.

We use personal information to:

• Respond to your request, prepare quotes and estimates, and follow up by call, text or email
• Process reservations, permits, payments, refunds and renewals
• Operate, secure and enforce the rules at lots we manage, including LPR, gates, booting and towing
• Design, build and manage projects, including EV charger installation, and manage our contracts
• Run our AI assistants, including scheduling calls, answering questions and summarizing conversations for our team
• Provide customer service and resolve disputes, claims and chargebacks
• Send service messages, receipts, reminders and notices about your reservation, permit or project
• Send marketing, where allowed by law and subject to your right to opt out at any time
• Measure and improve our websites, advertising, services and staff training
• Detect, prevent and investigate fraud, spam, abuse, security incidents and unlawful activity
• Comply with law, enforce our Terms of Use, and protect the rights, property and safety of Wins, our customers, property owners and others
• Create de-identified or aggregated information, which we do not try to re-identify

We will tell you, and ask for consent where the law requires it, before using personal information for a purpose that is materially different from these.

Your consent

Wins Parking, LLC is the sole sender of texts about your request. Texting consent is only between you and Wins Parking, LLC, not any other brand or affiliate. Giving us a phone number alone does not opt you in to texts. To opt in on winsparking.com, check the optional, unchecked SMS consent box:

Text me from Wins Parking about my proposal request, including replies to my questions, scheduling and quote updates. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. Consent not required to buy.

These texts may cover your inquiry, quote, reservation, permit, payment, account, appointment or project, and related follow-up. You confirm that you are the subscriber or customary user of the number you give us and that you may consent for it. If your number changes or is reassigned, please tell us so we stop contacting it.

Consent is not a condition of any purchase. You can buy our services or get a quote without agreeing to texts or automated calls. Just call us at (970) 279-1744 or email reserve@winsparking.com.

Message details

• Message frequency varies with your request.
• Message and data rates may apply.
• Reply STOP to any text to opt out at any time. You may receive one final text confirming your opt-out, and then no more texts unless you opt back in.
• Reply HELP for help, or contact us at (970) 279-1744 or reserve@winsparking.com.
• Reply START to opt back in after you have opted out.
• Carriers are not liable for delayed or undelivered messages.

Text confirmations and keyword replies

• Opt-in confirmation: Wins Parking: Thanks for your request. You agreed to texts about your request. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
• HELP: Wins Parking account and reservation alerts. Help: reserve@winsparking.com or (970) 279-1744. Reply STOP to opt out.
• START: Wins Parking: You are subscribed to texts about your request. Msg frequency varies. Msg & data rates may apply. Reply HELP for help, STOP to opt out.
• STOP: Wins Parking: You are unsubscribed and will receive no more texts. Reply START to resubscribe.

Calls, recordings and AI assistants

Calls to and from Wins may be recorded and transcribed for quality, training, record keeping and to carry out your request. Our calls may be answered or placed by an AI assistant. You can ask for a person at any time during a call, and we will connect you with our team or have a team member call you back. By continuing a call after this notice, you agree to the recording and transcription.

Opting out of texts and calls

You can opt out of texts, calls and marketing at any time. Reply STOP to any text, tell us on any call, or email reserve@winsparking.com. Opting out will not affect any purchase or service. We may still contact you by email or mail about an active reservation, permit, payment or legal matter where the law allows.

We never share your mobile number or texting consent

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. We do not sell, rent or share mobile numbers or text-messaging consent with third parties or affiliates for their marketing.

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign. We share your phone number only with the vendors that deliver our texts and calls (our messaging platform and phone companies), and only so they can deliver the messages you asked for.

Your mobile information will not be sold or shared with third parties for promotional or marketing purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for marketing purposes.

You can opt out at any time, and it is always free. Here is how:

• Texts: reply STOP to any text. Reply START to opt back in.
• Calls: tell us on any call that you do not want more calls, or email reserve@winsparking.com. We will add your number to our internal do-not-call list.
• Marketing email: every marketing email has an unsubscribe link. Click it, or email reserve@winsparking.com.
• Cookies and ads: turn on Global Privacy Control in your browser, change your browser's cookie settings, or use the ad-preference tools from Google and Meta. See Cookies, Pixels and Analytics.
• Everything else: email reserve@winsparking.com or call (970) 279-1744 and tell us what you want us to stop.

We act on opt-outs promptly and within the time the law requires. After you opt out of marketing, we may still send messages you need about an active reservation, permit, payment, project or legal matter, where the law allows.

We share personal information only as described here:

• Service providers that work for us under contract, such as hosting, database, email, phone, texting, AI, analytics, mapping and customer-service providers. They may use the information only to provide services to us.
• Payment processors, such as Stripe, to process payments, refunds and chargebacks and to prevent fraud.
• Enforcement and towing partners to enforce posted lot rules, including booting, towing, storage and release of vehicles.
• Property owners and managers of lots and projects we design, build or manage, for permits, occupancy, revenue, enforcement, incidents and reporting.
• Our affiliates and brands listed in Who We Are, to provide and support the services you ask for, subject to this policy.
• Legal requests and protection: to comply with law, subpoenas, court orders and lawful requests from authorities, and to protect the rights, property and safety of Wins, our customers and others.
• Business transfers: in connection with a merger, sale, financing, reorganization or transfer of all or part of our business or assets, including during negotiations. The recipient must honor this policy for the information transferred.
• With your direction or consent, for example when you ask us to share a quote with a business partner.
• Advertising and analytics partners, such as Google and Meta, through cookies and pixels on our websites. See Cookies, Pixels and Analytics.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell personal information for money. Some state laws treat the use of advertising cookies and pixels as a "sale" or "sharing" of personal information, or as "targeted advertising." You can opt out of this at any time, as described in Your State Privacy Rights.

Our websites use cookies, pixels, tags and similar tools from us and from partners such as Google (including Google Ads) and Meta (the Meta Pixel). They help our websites work, remember your choices, measure visits and conversions, and show and measure our ads on other websites and apps.

We honor Global Privacy Control. If your browser sends a Global Privacy Control (GPC) signal, we treat it as a request to opt out of the sale and sharing of your personal information and of targeted advertising for that browser. When we detect it, we do not load the Meta Pixel and we turn off ad personalization in Google tags for that browser. If you are logged in or we otherwise know who you are, we also apply the opt-out to you where the law requires.

You can also block or delete cookies in your browser settings, and manage ads at Google's My Ad Center and in Meta's ad preferences. Blocking some cookies may affect how our websites work. There is no common standard for "Do Not Track" signals, so we respond to Global Privacy Control instead.

We keep personal information only for as long as needed for the purposes in this policy, and then delete or de-identify it. How long depends on the kind of information and why we have it:

• Leads, quote requests and their call recordings and transcripts: while we are working with you and for a reasonable period after, generally up to 3 years, unless you ask us to delete them sooner
• Reservations, permits, payments and contracts: for the life of the relationship and then as long as needed for tax, accounting, warranty and legal purposes, generally up to 7 years
• Plate reads, camera images and video: as described in License Plate Recognition, Cameras and Enforcement
• Opt-out and do-not-contact records: kept so we can keep honoring your choice
• Information related to a dispute, claim, investigation or legal hold: until the matter is fully resolved

We use reasonable administrative, technical and physical safeguards designed to protect personal information, including encryption in transit, access controls, and payment handling by a PCI-compliant processor. No system is perfectly secure, and we cannot guarantee the security of information sent to us or stored by us or our providers. Please use care when sending information by email or text. If we learn of a security breach affecting your personal information, we will notify you as required by law.

Our websites and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children under 13, and we do not knowingly sell or share the personal information of anyone under 16. If you believe a child has given us personal information, email reserve@winsparking.com and we will delete it.

Depending on where you live, state law may give you rights over your personal information. These laws include the California Consumer Privacy Act as amended by the California Privacy Rights Act (CCPA/CPRA), the Colorado Privacy Act (CPA), and the privacy laws of Virginia, Connecticut, Utah, Texas, Oregon and other states. We honor these rights as each law requires, and we extend the core rights below to our customers in other states where we reasonably can.

Your rights

• Know and access: ask what personal information we have about you and get a copy, including in a portable format.
• Correct: ask us to fix inaccurate information.
• Delete: ask us to delete information, subject to legal exceptions, such as completing a transaction, security, legal claims and record-keeping duties.
• Opt out of sale, sharing and targeted advertising: including through Global Privacy Control.
• Opt out of profiling used for decisions that produce legal or similarly significant effects. We do not make such decisions about you solely by automated means.
• Limit or consent to sensitive information: we use sensitive information, such as precise location, only as needed to provide the services you request, or with your consent where required.

California: Do Not Sell or Share My Personal Information

California residents have the right to opt out of the "sale" or "sharing" of personal information. To do so, turn on Global Privacy Control in your browser, or email reserve@winsparking.com with the subject "Do Not Sell or Share" or call (970) 279-1744. In the past 12 months, the categories of personal information that may have been "sold" or "shared" through advertising cookies and pixels are identifiers (such as IP address and cookie IDs) and internet activity, disclosed to advertising partners such as Google and Meta. We do not sell or share mobile numbers or text-messaging consent.

In the past 12 months, we collected the categories described in Information We Collect: identifiers; customer records; commercial information; internet and device activity; geolocation; audio and visual information (call recordings and camera images); professional information you give us; and inferences about your interests in our services. We collected them from the sources, used them for the purposes, and disclosed them to the recipients described in this policy, and we keep them as described in Data Retention. California residents may also ask, once a year, about disclosures to third parties for their direct marketing (California's "Shine the Light" law); we do not make such disclosures.

How to make a request

Email reserve@winsparking.com or call (970) 279-1744. Tell us which right you want to use and the state you live in. We will confirm receipt and respond within the time the law requires, generally 45 days, which may be extended once when allowed.

Verification

To protect you, we verify requests by matching information you give us, such as your name, email, phone number, plate number or a recent transaction, with our records. We may ask for more information if needed. We will use it only to verify the request. Opt-out requests do not need verification.

Authorized agents

You may use an authorized agent to make a request for you. We may require the agent to show your signed permission or a valid power of attorney, and may ask you to verify your identity directly with us.

Appeals

If we deny your request, you may appeal by emailing reserve@winsparking.com with the subject "Privacy Appeal" within 45 days of our decision. We will respond in writing within the time the law requires, generally 45 to 60 days. If you disagree with our decision on appeal, you may contact your state Attorney General, such as the Colorado Attorney General.

No discrimination

We will not deny you service, charge you a different price, or give you a different level of service because you used your privacy rights. Opting out of texts or calls never affects a purchase.

Wins is based in the United States, and our services are intended for people in the United States. If you use our websites from outside the United States, your information will be transferred to, stored and processed in the United States, where privacy laws may differ from those where you live. By using our websites or services, you understand this transfer.

Our websites may link to or use services from others, such as Stripe, Google Maps, Facebook and websites of property owners and charging networks. Their own privacy policies govern how they handle your information. We are not responsible for their practices.

We may update this Privacy Policy from time to time. When we do, we will post the new version here and change the "Effective and last updated" date at the top. If we make material changes, we will give you notice before they take effect, such as by email or a notice on our website, and will ask for your consent where the law requires. We will not use information we already have in a materially different way without your consent where the law requires it.

Questions, requests or complaints about this Privacy Policy or your information? Contact us: